FAQs

  • Once you book your appointment, you will be sent a confirmation email with the details of the appointment, a video consultation link and where it applies, any paperwork that needs to be completed. It is important to complete these forms before your appointments to allow your clinician time to go through them effectively.

  • We understand that life happens and allow for cancellations at least two days before the appointment ate. Appointments cancelled with less than 48hour notice are non-refundable.

  • Unfortunately, we do not offer in-person appointments currently. Our virtual appointments are designed to be as effective in having the detailed discussions on your lifestyle including nutrition, physical activity, sleep, stress, chronic illnesses, and current treatments.

  • The initial consultations are designed to capture as much history and relevant information relating to your health. After this, we may need to wait for the results of any tests recommended by the clinician. A follow-up appointment is recommended to discuss your results and to provide customised recommendations towards achieving your desired health goals.

  • The six-week package offers you in-depth recommendations and support towards your health goals. Consultations are recommended to be booked weekly or bi-weekly to review progress, limitations and discussing further goals. Please note that the six-week package is not transferrable and is not refundable once part of the package has been redeemed. The six-week package has to be redeemed within six months.

  • The clinic is happy to respond to 1-2 emails after your consultations to clarify any points in the plan but beyond that all non-urgent queries will be answered at your next consultation. Any email advice from our clinicians beyond the 1-2 email limit would be chargeable due the time involved in answering further queries.

  • Please note Alkali Health clinic is not a replacement for acute or urgent healthcare services.

  • Unfortunately, the clinic does not offer services to under 18s currently.

  • To be precise about lifestyle recommendations, we may ask you to fill out nutrition and/or lifestyle diaries before your appointments. These diaries provide valuable insights into your current habits and health goals. Our clinicians will carefully review this information ahead of time, allowing them to better understand your unique needs and tailor their guidance to your specific circumstances during your consultation. This ensures a focused and productive session, designed to support your health journey.

  • Nutrigenetics looks at how your genes influence your response to nutrients, while nutrigenomics explores how your diet can influence your gene expression. Both fields aim to provide personalized nutrition recommendations for better health outcomes.

  • The best time to take a test is when you're ready to make informed dietary and lifestyle changes based on the results. It's most beneficial when you're actively interested in optimizing your nutrition and health. Keep in mind that genetic information doesn't change, so you can take the test whenever it aligns with your health goals and lifestyle changes.

  • No, having a genetic risk for a nutrient deficiency or a varied physiological response doesn't guarantee a deficiency or health issue. Genetics play a role, but lifestyle, diet, and other factors also matter. Stay informed and make healthy choices.

  • It's not always necessary to make every recommended lifestyle and nutritional change from your report. The report provides insights to help you make more informed choices, but it's essential to consider your individual circumstances, preferences, and practicality. The focus should be to prioritize the most significant changes based on your specific goals and limitations.

  • Nutrigenetics may not directly manage chronic pain conditions. It can however complement your overall wellness strategy by helping you tailor your diet to potentially reduce inflammation and support your health.

  • Nutrigenetics can offer valuable information to help manage gastrointestinal problems like IBS, reflux disease, or IBD. By understanding how your body processes certain nutrients and reacts to specific foods, you can make dietary adjustments that may alleviate symptoms and improve gut health.

  • Nutrigenetics can potentially provide insights into managing menopausal symptoms. Genetic variations may influence how an individual responds to specific nutrients and dietary factors that can impact menopause-related issues such as bone health, hormonal balance, and mood. Lifestyle changes, exercise, and hormone therapy may also be part of an effective strategy.