Privacy Policy
1. The type of personal information we collect
We currently collect and process the following information:
Name and Address
Telephone number
Email address
Site & Content Personalisation
Credit or debit card information and/or other payment information when paying for our services
Delivery and billing address
IP address
Any other personal information that you choose to provide to us when you complete our online contact forms or otherwise contact us.
We will use information that you provide about yourself and you’re your preferences to try and provide you with web content which we believe to be relevant and of interest to you.
2. How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We use the information that you have given us to maintain our relationship with you whilst you are a customer.
to process bookings and provide services to you
to inform you about changes to our services; to decide on and notify you about price changes
for invoicing, processing payments, account set up and maintenance
to communicate with you, including to respond to information requests/enquiries submitted and/or to obtain your feedback on our services.
for record keeping, statistical analysis and internal reporting and research purposes.
to monitor the quality of our services
to manage any complaints you make
to customise various aspects of our websites to improve your experience;
to send promotional emails about our services and treatment offers and information we think might be relevant to you- (you need to subscribe to our newsletter for this ).
to ensure data security and to provide you with access to secure areas of our websites
to pre-complete online forms on our websites. For example, if you have provided an address when using one service, the Websites computers may automatically fill in that information on an order form for another service
as we may otherwise consider necessary to support the operation of our websites
Links from our site
Our website may contain links to other websites. Please note, if you share your information ( e.g completing a form on another website to which we link), we are not responsible for its protection and privacy.
We do not permit other websites to link to our own, without requesting our permission first.
Please take care when submitting data to other websites. Please refer to external websites own data protection and privacy policy procedures.
Controlling information about you:
When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:
Opt in to receive marketing communications from us
We will never lease, distribute, or sell your personal information to third parties.
You can change your mind about us contacting you, by emailing us your preferences.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@alkalihealth.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@alkalihealth.com
Alkali Health is registered with the Information Commissioners Office (ICO).
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF